Remote Pharmacy Support & Co-Pay Specialist

IQVIA LLC; New Providence (NJ); Remote; USD 20,000 - 29,000; Full time

Job summary

IQVIA is seeking a 100% remote Pharmacy Support Call Center Representative to join our team on a contract basis. You will provide payment assistance solutions, such as co-pay cards or vouchers, handling card activation, program eligibility, and benefit explanations.

Primary responsibilities include first level support by phone, email, or fax, documenting resolutions, and escalating unresolved issues. The role requires a High School diploma, Pharmacy Technician experience, HIPAA certification,

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Experience in medical claim processing is a plus.
• Bi-lingual (English/Spanish) is a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user's issue and provides first level support for problem resolution.
• Document information specific to the resolution and expand unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggestion recommendations to management, as necessary.
• Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am – 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST – 8:00pm EST) under moderate supervision.

Skills

Pharmacy Technician experience

HIPAA certified

Call center experience

Bi-lingual (English/Spanish)

Education

High School Diploma or equivalent

Job description

IQVIA is seeking a 100% remote Pharmacy Support Call Center Representative to join our team on a contract basis. You will provide payment assistance solutions, such as co-pay cards or vouchers, handling card activation, program eligibility, and benefit explanations.

Primary responsibilities include first level support by phone, email, or fax, documenting resolutions, and escalating unresolved issues. The role requires a High School diploma, Pharmacy Technician experience, HIPAA certification,