Remote Pharmacy Support Call Center Specialist

iqvia; New Providence (NJ); Remote; USD 20,000 - 29,000; Full time

Job summary

IQVIA is seeking a Pharmacy Support Call Center Representative to work remotely on a contract basis. The role handles payment assistance solutions, such as co-pay cards or vouchers, and supports patients, pharmacies, and medical professionals with program eligibility and benefits explanations.

Responsibilities include taking patient inquiries by phone/email, providing first-level problem resolution, documenting resolutions, and escalating issues when needed.

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Bi-lingual English/Spanish is a plus; must currently be working on a PSS contracted role with IQVIA.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
• Quickly assess the user's issue and provides first level support for problem resolution
• Document information specific to the resolution and elevate unresolved issues expeditiously to the appropriate area
• Recognize operational challenges and suggest recommendations to management, as necessary
• Ability to work 40 hours per week (shifts: 8:00 am – 5:00 pm EST or, 9:00 am - 6:00 pm EST or, 10:00 am - 7:00 pm EST or, 11:00 am – 8:00 pm EST) under moderate supervision

Skills

Bi-lingual English/Spanish

Call center experience

Pharmacy Technician experience

HIPAA certified

Education

High School Diploma or equivalent

Job description

IQVIA is seeking a Pharmacy Support Call Center Representative to work remotely on a contract basis. The role handles payment assistance solutions, such as co-pay cards or vouchers, and supports patients, pharmacies, and medical professionals with program eligibility and benefits explanations.

Responsibilities include taking patient inquiries by phone/email, providing first-level problem resolution, documenting resolutions, and escalating issues when needed.