Remote Pharmacy Support Call Center Specialist

IQVIA Argentina; Moab (UT); Remote; USD 21,000 - 29,000; Full time

Job summary

IQVIA is seeking a Pharmacy Support Call Center Representative to work remotely on a contract basis. You will provide payment assistance solutions, such as co-pay cards or vouchers, and handle requests like card activation and program eligibility.

This role emphasizes accuracy, HIPAA compliance, and patient-focused service. As a Call Center Representative, you will be the primary contact for patients, pharmacies, and medical professionals, supporting the Opus Health program with potential for

Qualifications

• Call center experience and healthcare support background.
• Bilingual English/Spanish is a plus for patient interactions.
• Experience with medical claims processing is advantageous.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other contact methods to the Support Center
• Quickly assess the user's issue and provide first level resolution
• Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
• Recognize operational challenges and suggest recommendations to management, as necessary
• Ability to work 40 hours per week with specified shifts (EST) under moderate supervision

Skills

Call center experience

Bi-lingual English/Spanish

Medical claims processing

Customer support

Education

High School Diploma or equivalent

Pharmacy Technician certification

HIPAA certified

Job description

IQVIA is seeking a Pharmacy Support Call Center Representative to work remotely on a contract basis. You will provide payment assistance solutions, such as co-pay cards or vouchers, and handle requests like card activation and program eligibility.

This role emphasizes accuracy, HIPAA compliance, and patient-focused service. As a Call Center Representative, you will be the primary contact for patients, pharmacies, and medical professionals, supporting the Opus Health program with potential for