Remote Pharmacy Quality Operations Lead

NCSL International; Indianapolis (IN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

20 days PTO

4 weeks parental leave

9 paid holidays

401K match up to 5%

Adoption Assistance

Flexible Spending Account

Educational Assistance Plan

Professional Membership assistance

Referral Bonus up to $750

Job summary

Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to lead the Specialty Pharmacy Quality Management Program and supervise the quality analysts. This role will oversee evaluations, monitor performance, and drive improvement initiatives with data-driven plans.

The position requires supervisory experience or equivalent, strong data analysis skills, and a commitment to customer service and compliance objectives. Collaboration with pharmacy personnel and leadership is essential.

Qualifications

• Associate degree or at least 2 years relevant experience.
• Supervisory experience or experience as a quality analyst.
• Experience using data to make assessments / derive recommendations to impact change.
• Experience developing and executing on improvements.
• Demonstrated excellence in a customer service role.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Responsibilities

• Recommend quality metrics for the specialty pharmacy, including benchmarks, action plans, and data analysis to support metrics.
• Request, review, and assess quality monitoring data on a routine basis.
• Monitor internal and external customer insights to remain current with the process and evaluate performance of quality analysts and personnel.
• Track, trend, and analyze escalations and data outliers for root cause and improvement.
• Ensure a robust calibration process for consistency across all parties in Quality Management Program.
• Facilitate improvements including writing business requirements and testing enhancements.
• Create and present assessments of current state and recommendations to leadership using data-based analyses.
• Other duties as assigned.

Skills

Quality analytics

Supervisory experience

Data analysis

Education

Associate degree

Job description

Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to lead the Specialty Pharmacy Quality Management Program and supervise the quality analysts. This role will oversee evaluations, monitor performance, and drive improvement initiatives with data-driven plans.

The position requires supervisory experience or equivalent, strong data analysis skills, and a commitment to customer service and compliance objectives. Collaboration with pharmacy personnel and leadership is essential.