Remote Pharmacy Customer Support Pro

AppleOne Employment Services; Shreveport (LA); Remote; USD 27,000 - 36,000; Full time

Benefits offered by this job

Equipment provided

Remote work

Training program

Full-time schedule

Job summary

AppleOne Employment Services is seeking Remote Pharmacy Customer Service Representatives for a full-time, direct-hire position. This 100% remote role supports customers, pharmacies, and healthcare providers with prescription and pharmacy benefit questions, with structured training and company equipment provided.

The role emphasizes first-call resolution, documentation integrity, and maintaining high service quality while working a full-time schedule and a remote home workspace.

Qualifications

• Minimum of 1 year of customer service experience.
• Strong verbal communication and active listening skills.
• Able to navigate multiple computer systems while researching benefits and coverage.

Responsibilities

• Handle a high volume of inbound calls from customers, pharmacies, and healthcare providers.
• Assist with prescription benefits, eligibility, home-delivery medications, billing, payments, claims, and authorizations.
• Research and resolve customer concerns while navigating multiple computer systems.
• Accurately document customer interactions and update account information.
• Use active listening and problem-solving skills to support first-call resolution.
• Meet quality, productivity, accuracy, attendance, and customer service expectations.

Skills

Customer service

Active listening

Verbal communication

Data entry

Troubleshooting

Time management

Tools

DUO Mobile

Multiple systems navigation

Speed test/Internet

Job description

AppleOne Employment Services is seeking Remote Pharmacy Customer Service Representatives for a full-time, direct-hire position. This 100% remote role supports customers, pharmacies, and healthcare providers with prescription and pharmacy benefit questions, with structured training and company equipment provided.

The role emphasizes first-call resolution, documentation integrity, and maintaining high service quality while working a full-time schedule and a remote home workspace.