Remote Pharmacy Customer Care Specialist

MaziCTools; United States; À distance; CAD 38 000 - 60 000; Plein temps

Résumé du poste

Amazon Pharmacy is seeking a remote Customer Care Representative to empower customers to manage medications and improve wellness from home. The role is structured for 40 hours per week with potential variations in hours to meet business needs.

Responsibilities include handling billing and insurance inquiries, providing technical navigation support for pharmacy.amazon.com, and delivering high-quality service while maintaining privacy.

Qualifications

• High school diploma or equivalent (must be 18 years of age or older).
• 6+ months of professional experience working with computer and web-based tools.
• Experience multitasking with phone and computer skills.
• Submit and pass a pre-employment drug test in order to be considered.
• 1+ year of relevant phone or email customer service experience (preferred).
• Excellent communication skills (spoken and written).
• Experience working in a customer service or call center (preferred).
• Experience working in healthcare environment (preferred).
• Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality (preferred).
• Demonstrated ability to work as a team member (preferred).

Responsabilités

• Virtually assist customers and other advisors over the phone, email, and on the web with billing/insurance verification, product, or service questions.
• Manage both inbound and outbound calls.
• Proactively identify solutions to questions you anticipate our customers having in each interaction.
• Take a hands-on approach to resolving every issue, owning it from start to finish or partnering with pharmacist and pharmacy staff if clinical advisement is necessary.
• Provide best-in-class service experience for our customers while working in a fast-paced environment.
• Help answer customer inquiries regarding their insurance and copays, as well as shipping needs.
• Provide our customers with technical support when navigating pharmacy.amazon.com.
• Serve customers in a timely manner to ensure we are maximizing our relationship with them.
• Understand each interaction is about more than solving a single problem, but an opportunity to build a long-term relationship.
• Promote customer privacy and safety by maintaining adherence to the company's Work From Home policy.

Connaissances

Communication skills

Multitasking

Customer service

Formation

High school diploma or equivalent

Outils

Phone/PC

Description du poste

Amazon Pharmacy is seeking a remote Customer Care Representative to empower customers to manage medications and improve wellness from home. The role is structured for 40 hours per week with potential variations in hours to meet business needs.

Responsibilities include handling billing and insurance inquiries, providing technical navigation support for pharmacy.amazon.com, and delivering high-quality service while maintaining privacy.