Remote Healthcare CSR: Help Customers & Verify Coverage

AppleOne Employment Services; Pleasantville (NJ); Remote; USD 25,000 - 26,000; Full time

Job summary

AppleOne Employment Services is seeking dependable Remote Customer Service Representatives to support customers with questions about applications, eligibility, and healthcare coverage. This full-time, remote position requires NJ residency verification and offers paid training, ongoing coaching, and a supportive work-from-home environment designed to help representatives succeed.

The role involves handling high-volume inbound calls, documenting customer information, and following detailed

Qualifications

• Must live in New Jersey and residency verified.
• High school diploma or GED required.
• At least 6 months of work experience in customer service.
• 40 hours per week and able to work weekends.
• Must have a private, quiet workspace and reliable attendance.
• Own computer meeting required specs (Windows 11 or MacOS 13+, i5+, 8 GB RAM, 256 GB+).
• Internet speed of at least 25 Mbps/10 Mbps upload.

Responsibilities

• Answer inbound calls and provide courteous, professional support.
• Assist customers with applications, eligibility, and healthcare questions.
• Enter and update customer information in required systems.
• Follow policies, scripts, and compliance guidelines.
• Navigate multiple systems while assisting customers in real time.
• Escalate complex issues to the appropriate support resource.

Skills

High-volume calls

Remote call center

Communication skills

Data entry

Multitasking

Attention to detail

Education

High school diploma or GED

Tools

Windows 11

MacOS 13+

Second monitor

Webcam

Microsoft Authenticator

Private workspace

Stable internet 25/10 Mbps

Job description

AppleOne Employment Services is seeking dependable Remote Customer Service Representatives to support customers with questions about applications, eligibility, and healthcare coverage. This full-time, remote position requires NJ residency verification and offers paid training, ongoing coaching, and a supportive work-from-home environment designed to help representatives succeed.

The role involves handling high-volume inbound calls, documenting customer information, and following detailed