Remote Pharmacy Benefits Specialist

Cigna; Tennessee; Hybrid; USD 32,000 - 52,000; Full time

Job summary

The Cigna Group is seeking a dedicated Call Center Associate to answer inbound calls from members, providers and pharmacies about Pharmacy Benefit Management benefits and mail-order services. This role supports approximately 70–80 calls daily and may require working from home with a reliable broadband connection.

Candidates should have a high school diploma, at least 1 year of call center experience, strong communication skills, and the ability to multitask across multiple applications while

Qualifications

• High School diploma or equivalent.
• 1 year of call center experience is required.
• A dedicated workspace with no distractions is required.
• Experience in healthcare, insurance, pharmacy, customer service, or billing is highly preferred.
• Intermediate proficiency in Microsoft Outlook, Teams, Excel.
• Strong organization skills, written, and verbal communication skills.
• Ability to remain calm and helpful even when dealing with difficult situations.
• Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience.
• Computer literacy and ability to manage multiple applications simultaneously.

Responsibilities

• Answer inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Management (PBM) benefits and mail-order pharmacies.
• An average of 70-80 calls are expected daily.
• Take calls back-to-back while toggling through several applications on multiple screens.
• Attend 100% of trainings and the first 90 days of employment.
• Regular and predictable attendance.
• Resolve customer complaints through independent problem-solving skills and one-call resolution.
• Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service.

Skills

Call center experience

Microsoft Outlook

Microsoft Teams

Microsoft Excel

Communication skills

Multitasking

Education

High school diploma

Tools

Computer literacy

Job description

The Cigna Group is seeking a dedicated Call Center Associate to answer inbound calls from members, providers and pharmacies about Pharmacy Benefit Management benefits and mail-order services. This role supports approximately 70–80 calls daily and may require working from home with a reliable broadband connection.

Candidates should have a high school diploma, at least 1 year of call center experience, strong communication skills, and the ability to multitask across multiple applications while