Remote Pharmacy Benefits Associate

Aetna; Springfield (IL); Remote; USD 27,552 - 41,328; Part time

Benefits offered by this job

Work from home flexibility

Job summary

Aetna in Springfield, USA is seeking a call center associate to help members with their pharmacy benefit plans. You will take inbound calls about prescription insurance, coverage, and mail order options, so members understand their benefits and choices.

Training is onsite for 6 weeks with hands-on learning and coaching. Part-time schedules start at 20 hours per week; remote work may be available if you meet criteria, including reliable internet and a quiet workspace, plus complete required

Qualifications

• 12 months experience interacting with customers (e.g. call center, retail, customer service).
• Proficiency with Windows-based software applications.

Responsibilities

• Handle inbound calls about prescription insurance, benefits, and mail order options.
• Help members understand their pharmacy benefits and choices.
• Adhere to HIPAA and protect member information.

Skills

Customer service

Windows

Education

Bachelor's degree

Job description

Aetna in Springfield, USA is seeking a call center associate to help members with their pharmacy benefit plans. You will take inbound calls about prescription insurance, coverage, and mail order options, so members understand their benefits and choices.

Training is onsite for 6 weeks with hands-on learning and coaching. Part-time schedules start at 20 hours per week; remote work may be available if you meet criteria, including reliable internet and a quiet workspace, plus complete required