Remote Patient Care & Pharmacy Support Agent

Cigna; United States; Remote; USD 38,000 - 46,000; Full time

Benefits offered by this job

Benefits package designed to support健康

Career growth opportunities

Job summary

Cigna is seeking a Customer Service Representative to serve as a primary point of contact for patients and members, handling a high volume of inbound calls with empathy, clear communication, and careful attention to details. This is a fully remote position.

You must have reliable internet and a distraction-free home workspace, and you must complete a 12-week training period with no absences before transitioning to a regular schedule.

Qualifications

• At least 6 months of customer service experience.
• High school diploma or equivalency.
• Strong verbal communication and ability to explain information clearly.
• Experience in a fast-paced, high-volume call environment.
• Reliable internet and distraction-free home workspace.
• Ability to attend and complete full training without absences.

Responsibilities

• Manage approximately 75–100 inbound calls per day, assisting patients and members.
• Coordinate and schedule medication shipments to ensure timely delivery.
• Provide updates on order status and answer questions clearly and accurately.
• Support payment collection or co-pay assistance when applicable.
• Transfer calls to appropriate departments when specialized support is needed.
• Use sound judgment to resolve customer concerns and de-escalate challenging situations.
• Maintain accuracy and efficiency while meeting performance and quality expectations.
• Adapt to changing processes, systems, and patient needs in a fast-paced environment.

Skills

Customer service

Verbal communication

Fast-paced environment

Decision making

Education

High school diploma or equivalent

Job description

Cigna is seeking a Customer Service Representative to serve as a primary point of contact for patients and members, handling a high volume of inbound calls with empathy, clear communication, and careful attention to details. This is a fully remote position.

You must have reliable internet and a distraction-free home workspace, and you must complete a 12-week training period with no absences before transitioning to a regular schedule.