Remote Pharmacy Benefits & Billing Specialist

Ibex; United States; Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid training

Remote work

Career growth

Job summary

Ibex is a global provider of customer experience solutions offering remote work options.

This role focuses on helping customers, pharmacies, and providers with benefits, billing, and coverage questions, delivering fast, high-quality service in a fast-paced, high-volume environment.

You will answer inbound calls, use multiple computer systems, document interactions, and strive for first-call resolution while meeting quality and attendance targets.

Responsibilities

• Answer inbound calls and resolve issues using multiple computer systems.
• Document interactions and strive for first-call resolution.
• Meet quality, productivity, and attendance expectations.
• Help customers, pharmacies, and providers with pharmacy benefits, billing, and coverage questions.

Skills

Customer service

Problem solving

Phone support

Communication

Tools

CRM software

Job description

Ibex is a global provider of customer experience solutions offering remote work options.

This role focuses on helping customers, pharmacies, and providers with benefits, billing, and coverage questions, delivering fast, high-quality service in a fast-paced, high-volume environment.

You will answer inbound calls, use multiple computer systems, document interactions, and strive for first-call resolution while meeting quality and attendance targets.