Pharmacy Customer Service Representative (Fully Remote)

Ibex; United States; Remote; USD 22.000 - 30.000; Vollzeit

Benefits dieser Stelle

Paid training

Remote work

Career growth

Zusammenfassung

Ibex is a global provider of customer experience solutions offering remote work options.

This role focuses on helping customers, pharmacies, and providers with benefits, billing, and coverage questions, delivering fast, high-quality service in a fast-paced, high-volume environment.

You will answer inbound calls, use multiple computer systems, document interactions, and strive for first-call resolution while meeting quality and attendance targets.

Aufgaben

• Answer inbound calls and resolve issues using multiple computer systems.
• Document interactions and strive for first-call resolution.
• Meet quality, productivity, and attendance expectations.
• Help customers, pharmacies, and providers with pharmacy benefits, billing, and coverage questions.

Kenntnisse

Customer service

Problem solving

Phone support

Communication

Tools

CRM software

Jobbeschreibung

• Help customers, pharmacies, and providers with pharmacy benefits, billing, and coverage questions.
• Fast-paced, high-volume role focused on excellent service and problem-solving.

What You'll Do:

• Answer inbound calls and resolve issues using multiple computer systems.
• Document interactions and strive for first-call resolution.
• Meet quality, productivity, and attendance expectations.

Why Join Ibex:

• Work from home with paid training and supportive leadership.
• Enjoy career growth, recognition, and comprehensive benefits.

Ibex is a global provider of customer experience solutions, supporting clients with customer service and back-office operations. It offers a supportive, team-focused culture with paid training, career growth opportunities, and remote work options.