Remote Pet SaaS Onboarding & Success Specialist

RunLoyal; United States; Remote; USD 34,000 - 52,000; Full time

Job summary

RunLoyal, a leading pet-care SaaS, is hiring a Remote Onboarding Specialist on a full-time contract (1099). You will guide new clients through onboarding, train them via calls, webinars, and email, and provide ongoing support to ensure successful platform adoption.

You’ll collaborate with internal teams on data migration and system setup, maintain detailed onboarding records, and identify workflow improvements to boost efficiency and user experience. Passion for pets a plus.

Qualifications

• Pet industry experience in boarding, daycare, grooming, or training.
• Excellent written and verbal communication.
• Strong attention to detail and ability to track multiple progress points.
• Strong follow-through to ensure onboarding completeness.
• Proficiency with Excel, Word, CRM software, and customer support platforms like Zendesk or Freshdesk.

Responsibilities

• Guide new clients through onboarding, ensuring a smooth transition to our platform.
• Train clients via calls, webinars, and email support on best practices for using our software.
• Provide top-tier customer support by answering questions and troubleshooting issues.
• Collaborate with internal teams to facilitate data migration and system setup.
• Maintain detailed documentation of onboarding progress and client interactions.
• Identify workflow improvements to enhance efficiency and user experience.
• Ensure proactive follow-up to keep clients engaged and successful.

Skills

Pet industry experience

Communication skills

Attention to detail

Follow-through

Schedule management

CRM and Office tools

Onboarding experience

Tools

Excel

Word

CRM software

Zendesk

Freshdesk

Job description

RunLoyal, a leading pet-care SaaS, is hiring a Remote Onboarding Specialist on a full-time contract (1099). You will guide new clients through onboarding, train them via calls, webinars, and email, and provide ongoing support to ensure successful platform adoption.

You’ll collaborate with internal teams on data migration and system setup, maintain detailed onboarding records, and identify workflow improvements to boost efficiency and user experience. Passion for pets a plus.