Talent Acquisition & Onboarding Lead - Pet Care Pros

Dogs On The Run®; Carlsbad (CA); On-site; USD 37,000 - 41,000; Full time

Job summary

Dogs On The Run® in Carlsbad, CA is seeking a motivated Talent Acquisition & Onboarding Manager to lead recruiting, onboarding, and coordinator support for independent Pet Care Professionals. This role focuses on building an strong talent community, delivering a professional candidate experience, and ensuring compliant onboarding.

You will partner with Concierge, Reservations, and Marketing, track performance metrics, and drive process improvements.

Qualifications

• Experience in onboarding, talent acquisition/recruiting, operations, or a related field.
• Formal management experience is beneficial.
• Strong written and verbal communication across departments.
• Ability to manage multiple priorities, timelines, records, and process handoffs with high accuracy.
• Experience reviewing performance data, tracking KPIs, and identifying improvements.
• Genuine interest in people, pets, relationship-building, and professional excellence.

Responsibilities

• Develop and execute creative recruiting strategies to attract qualified Pet Care Professionals.
• Proactively identify talent opportunities through networks, partnerships, and referrals.
• Build and maintain a strong candidate pipeline for current and future needs.
• Lead the candidate journey from outreach through interviews and qualification.
• Identify recruiting opportunities and service-area gaps with Concierge, Reservations, and Marketing.
• Monitor talent acquisition activity, pipelines, and conversion rates for improvements.
• Oversee onboarding from acceptance through activation, ensuring a welcoming experience.
• Coordinate background checks, documentation, insurance verification, and contractor agreements.
• Ensure onboarding records and profiles are accurate and complete.
• Collaborate with Concierge and Reservations to support introductions and matches.
• Monitor onboarding progress and drive process improvements.
• Oversee Support Coordinator function, ensuring clear roles and workflows.
• Track inquiries, follow-ups, and recurring support needs.
• Provide guidance and development for the Coordinator.
• Report KPI trends and opportunities to leadership.
• Maintain compliance with independent contractor models and agreements.

Skills

Relationship builder

Team leadership

Strategic thinking

Proactive problem solving

Organization skills

Cross-functional collaboration

Tech savviness

Values alignment

Job description

Dogs On The Run® in Carlsbad, CA is seeking a motivated Talent Acquisition & Onboarding Manager to lead recruiting, onboarding, and coordinator support for independent Pet Care Professionals. This role focuses on building an strong talent community, delivering a professional candidate experience, and ensuring compliant onboarding.

You will partner with Concierge, Reservations, and Marketing, track performance metrics, and drive process improvements.