Pet SaaS Onboarding & Success Specialist

RunLoyal; United States; Remote; USD 60,000 - 75,000; Full time

Job summary

RunLoyal, a leading SaaS platform for the pet-care industry, is hiring an Onboarding Specialist in the United States. You will guide new clients through onboarding, train via calls, webinars, and email support on best practices, and ensure a smooth transition to our platform.

You will collaborate with sales, success, and product teams to migrate data, configure accounts, and document progress. A strong focus on attention to detail, excellent written and verbal communication, and the ability to

Qualifications

• Pet industry experience (boarding, daycare, grooming, training, etc.)
• Excellent written and verbal communication skills.
• Extraordinary attention to detail and ability to track multiple client progress points.
• Strong follow-through to ensure a smooth onboarding process.
• Proficiency in Excel, Word, CRM software, and customer support platforms (e.g., Zendesk, Freshdesk).
• Ability to manage your schedule effectively and work independently.

Responsibilities

• Guide new clients through the onboarding process, ensuring a smooth transition onto our platform.
• Train clients via calls, webinars, and email support on best practices for using our software.
• Provide top-tier customer support by answering questions and troubleshooting issues.
• Collaborate with internal teams to facilitate data migration and system setup.
• Maintain detailed documentation of onboarding progress and client interactions.
• Identify workflow improvements to enhance efficiency and user experience.
• Ensure proactive follow-through to keep clients engaged and successful.

Skills

Pet industry experience

Excellent communication

Attention to detail

Multi-tasking

CRM proficiency

Independent work

Tools

Zendesk

Freshdesk

Excel

Word

Job description

RunLoyal, a leading SaaS platform for the pet-care industry, is hiring an Onboarding Specialist in the United States. You will guide new clients through onboarding, train via calls, webinars, and email support on best practices, and ensure a smooth transition to our platform.

You will collaborate with sales, success, and product teams to migrate data, configure accounts, and document progress. A strong focus on attention to detail, excellent written and verbal communication, and the ability to