Customer Onboarding & Success Project Manager

PetDesk; United States; Remote; USD 65,000 - 95,000; Full time

Job summary

PetDesk is seeking a customer onboarding specialist in the United States to lead the implementation for new customers. You will gather requirements, configure the software, and ensure a smooth onboarding experience that sets clients up for long-term success.

You will conduct comprehensive training sessions, educating customers on software features, acting as a trusted advisor, and partnering with internal teams to resolve issues and support a 30-40 onboarding pipeline.

Responsibilities

• Lead the implementation process for new customers by gathering requirements, configuring software, and ensuring a smooth onboarding experience.
• Conduct comprehensive training sessions to educate customers on using software features effectively and act as a trusted advisor.
• Manage an onboarding pipeline of 30-40 customers, resolve technical issues, and collaborate with internal teams for customer satisfaction.

Job description

PetDesk is seeking a customer onboarding specialist in the United States to lead the implementation for new customers. You will gather requirements, configure the software, and ensure a smooth onboarding experience that sets clients up for long-term success.

You will conduct comprehensive training sessions, educating customers on software features, acting as a trusted advisor, and partnering with internal teams to resolve issues and support a 30-40 onboarding pipeline.