Onboarding Specialist – SaaS (Pet or Related Experience Highly Preferred)

RunLoyal; United States; Remote; USD 34,000 - 52,000; Full time

Job summary

RunLoyal, a leading pet-care SaaS, is hiring a Remote Onboarding Specialist on a full-time contract (1099). You will guide new clients through onboarding, train them via calls, webinars, and email, and provide ongoing support to ensure successful platform adoption.

You’ll collaborate with internal teams on data migration and system setup, maintain detailed onboarding records, and identify workflow improvements to boost efficiency and user experience. Passion for pets a plus.

Qualifications

• Pet industry experience in boarding, daycare, grooming, or training.
• Excellent written and verbal communication.
• Strong attention to detail and ability to track multiple progress points.
• Strong follow-through to ensure onboarding completeness.
• Proficiency with Excel, Word, CRM software, and customer support platforms like Zendesk or Freshdesk.

Responsibilities

• Guide new clients through onboarding, ensuring a smooth transition to our platform.
• Train clients via calls, webinars, and email support on best practices for using our software.
• Provide top-tier customer support by answering questions and troubleshooting issues.
• Collaborate with internal teams to facilitate data migration and system setup.
• Maintain detailed documentation of onboarding progress and client interactions.
• Identify workflow improvements to enhance efficiency and user experience.
• Ensure proactive follow-up to keep clients engaged and successful.

Skills

Pet industry experience

Communication skills

Attention to detail

Follow-through

Schedule management

CRM and Office tools

Onboarding experience

Tools

Excel

Word

CRM software

Zendesk

Freshdesk

Job description

(Pet or Related Experience Highly Preferred)

Location: Remote

Job Type: Full-Time

Position Type: 1099 Contract (40 hours per week)

About Us

RunLoyal is a leading SaaS platform revolutionizing the pet care industry by helping pet businesses streamline their operations, increase revenue, and improve customer experiences. We are passionate about building something extraordinary and providing innovative solutions to pet care providers.

What You’ll Do :

• Guide new clients through the onboarding process, ensuring a smooth transition onto our platform.
• Train clients via calls, webinars, and email support on best practices for using our software.
• Provide top-tier customer support by answering questions and troubleshooting issues.
• Collaborate with internal teams to facilitate data migration and system setup.
• Maintain detailed documentation of onboarding progress and client interactions.
• Identify workflow improvements to enhance efficiency and user experience.
• Ensure proactive follow-through to keep clients engaged and successful.

Must-Have Qualifications :

• Professional experience in the pet industry (boarding, daycare, grooming, training, etc.).
• Excellent written and verbal communication skills .
• Extraordinary attention to detail and ability to track multiple client progress points.
• Strong follow-through to ensure a smooth and complete onboarding process.
• Proficiency in Excel, Word, CRM software , and customer support platforms (e.g., Zendesk, Freshdesk).
• Ability to manage your schedule effectively and work independently.

Nice-to-Have Qualifications :

• Experience as an Onboarding Specialist .
• Experience working at a SaaS company .
• Ability to identify workflow enhancements for improved efficiency.
• Strong problem-solving skills to troubleshoot issues during onboarding.
• Passion for Pets!

What We Value :

• Customer Commitment We go the extra mile to ensure our clients are satisfied.
• Attention to Detail Excellence is in the details, and we prioritize quality in everything we do.
• Passion for Pets We love pets and the businesses that care for them.
• Collaboration & Trust We create an environment of authenticity, empathy, and accountability.
• Fearlessness & Ownership We challenge assumptions, embrace learning, and take initiative.

Why Join Us?

• Competitive salary and benefits package.
• This is an opportunity to work with cutting-edge technology in a growing company.
• Fast-paced, dynamic work environment with room for career growth.
• Be part of a team passionate about transforming the pet care industry.

RunLoyal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.