Remote Pet Insurance Specialist

Independence Pet Group; United States; À distance; USD 26 000 - 30 000; Plein temps

Avantages offerts par ce poste

Healthcare

Parental leave

Retirement plan

Paid time off

Résumé du poste

Independence Pet Holdings in the United States seeks an Insurance Agent- Service Agent to assist customers by providing product information, answering questions, and resolving issues in a timely, professional manner. The shift is 12:00-8:30pm EST and the role is remote.

This remote, non-exempt position includes benefits such as healthcare, parental leave, and a retirement plan. A Property & Casualty license is required or must be obtained within 45 days of hire; at least two years of customer

Qualifications

• Must have and maintain a Property & Casualty License or obtain within 45 days of hire.
• Minimum 2 years of relevant experience in customer service, call center, or a similar field.

Responsabilités

• Respond to internal and external inquiries within stated service level agreements (SLAs).
• Manage incoming contacts regarding member questions, customer complaints, product inquiries, warranties, and general customer concerns in accordance with quality and processing guidelines.
• Analyze, research, and resolve problems and discrepancies for member accounts.
• Cross-train and provide assistance to team members as needed, contributing to overall team effectiveness.
• Maintain product knowledge and awareness of customer service policies and/or store policies.
• Ensure understanding and compliance with federal and state regulations.
• Participate in solution innovation, sales, and retention efforts with current and new clients.
• Perform other duties and responsibilities as assigned.

Connaissances

Customer service

Formation

No formal education required

Description du poste

Independence Pet Holdings in the United States seeks an Insurance Agent- Service Agent to assist customers by providing product information, answering questions, and resolving issues in a timely, professional manner. The shift is 12:00-8:30pm EST and the role is remote.

This remote, non-exempt position includes benefits such as healthcare, parental leave, and a retirement plan. A Property & Casualty license is required or must be obtained within 45 days of hire; at least two years of customer