Remote Pet Insurance Customer Care Pro

Independence Pet Holdings, Inc.; United States; Remote; USD 26,000 - 32,000; Full time

Benefits offered by this job

Healthcare

Parental Leave

HSA

FSA

Retirement savings plan

Paid holidays

Wellness Day off

Volunteer time off

Pet friendly environment

Job summary

Independence Pet Holdings, Inc. is seeking a Customer Care Representative to support pet insurance inquiries, guide policy changes, and assist claims for a remote USA team.

You will handle high volumes of calls and emails, collaborate with other departments, and participate in training. The role offers full-time hours, competitive hourly pay, and a benefits package including healthcare, parental leave, and retirement options.

Qualifications

• Strong mental and emotional resilience; ability to handle challenging customer interactions with patience and professionalism
• Excellent interpersonal and communication skills, including empathy and the ability to build rapport with customers
• Adaptability and the ability to multitask in a fast-paced and demanding environment
• Experience in a customer service role, preferably in a call center setting
• Basic level of technical proficiency— navigating multiple softwares across multiple screens
• A genuine desire to make a positive impact on customers’ experiences and help them find solutions to their concerns

Responsibilities

• Respond to 70-90 phone calls per day, providing exceptional customer service in every interaction
• Answer customer emails promptly, addressing their inquiries and concerns professionally
• Assist other departments with policy procedures and adjustments
• Help Pet Parents understand coverage and options, review claims, and maintain and adjust new and existing policies
• Collaborate with team members to ensure a supportive and efficient work environment, sharing knowledge and resources
• Handle emotionally challenging, intense, and stressful situations with grace and resilience
• Performs other duties as assigned

Skills

Resilience

Empathy

Communication

Multitasking

Patience

Call center experience

Job description

Independence Pet Holdings, Inc. is seeking a Customer Care Representative to support pet insurance inquiries, guide policy changes, and assist claims for a remote USA team.

You will handle high volumes of calls and emails, collaborate with other departments, and participate in training. The role offers full-time hours, competitive hourly pay, and a benefits package including healthcare, parental leave, and retirement options.