Remote Pet Health Insurance Service Agent

Pets Best Insurance Services LLC; United States; Remote; USD 23,000 - 33,000; Full time

Benefits offered by this job

Healthcare

Parental leave

Career advancement opportunities

Retirement savings plan

Paid time off

Wellness Day off

Job summary

Independence Pet Holdings, the parent company behind IPG, is seeking an Insurance Agent- Service Agent to assist customers by providing information about products, answering questions, and resolving issues in a timely and professional manner. The shift is 12:00-8:30pm EST and the position is remote.

Responsibilities include customer interaction, inquiry management, problem resolution, maintaining policy knowledge, compliance, and supporting sales and retention efforts.

Qualifications

• Must have Property & Casualty license or obtain within 45 days of hire.
• Minimum 2 years of relevant experience in customer service, call center, or a similar field.
• No formal education requirement.

Responsibilities

• Respond to internal and external inquiries within stated service level agreements (SLAs).
• Manage incoming contacts regarding member questions, customer complaints, product inquiries, warranties, and general customer concerns in accordance with quality and processing guidelines.
• Analyze, research, and resolve problems and discrepancies for member accounts.
• Cross-train and provide assistance to team members as needed, contributing to overall team effectiveness.
• Maintain product knowledge and awareness of customer service policies and/or store policies.
• Ensure understanding and compliance with federal and state regulations.
• Participate in solution innovation, sales, and retention efforts with current and new clients.
• Perform other duties and responsibilities as assigned.

Skills

Customer service

Call center experience

Education

Property & Casualty License

Job description

Independence Pet Holdings, the parent company behind IPG, is seeking an Insurance Agent- Service Agent to assist customers by providing information about products, answering questions, and resolving issues in a timely and professional manner. The shift is 12:00-8:30pm EST and the position is remote.

Responsibilities include customer interaction, inquiry management, problem resolution, maintaining policy knowledge, compliance, and supporting sales and retention efforts.