Remote Pet Insurance Service Agent

Independence Pet Group; Columbus (OH); Remote; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Parental leave (12 weeks)

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Retirement savings plan

Paid time off

Employee Assistance Program (EAP)

Job summary

Independence Pet Holdings is seeking an Insurance Agent- Service Agent to assist customers by providing information about products and services, answering questions, and resolving issues promptly. The shift for this role is 12:00-8:30pm EST and the position is remote.

You will respond to inquiries, resolve problems, and support sales and retention efforts while maintaining up-to-date knowledge of our pet insurance offerings and regulatory requirements.

Qualifications

• Must have and maintain a Property & Casualty License or obtain within 45 days of hire.
• Minimum 2 years of relevant experience in customer service, call center, or a similar field.
• No formal education requirement.

Responsibilities

• Respond to inquiries and manage customer questions and concerns within SLAs.
• Analyze, research, and resolve problems and discrepancies for member accounts.
• Maintain product knowledge and ensure compliance with policies and regulations.
• Participate in sales and retention efforts with current and new clients.
• Perform other duties as assigned.

Skills

Customer service experience

Property & Casualty license

Job description

Independence Pet Holdings is seeking an Insurance Agent- Service Agent to assist customers by providing information about products and services, answering questions, and resolving issues promptly. The shift for this role is 12:00-8:30pm EST and the position is remote.

You will respond to inquiries, resolve problems, and support sales and retention efforts while maintaining up-to-date knowledge of our pet insurance offerings and regulatory requirements.