Remote Pet Care Client Advocate

Mars Petcare; Washington; Remote; USD 27,000 - 45,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with match

Paid time off

Commuter benefits

Job summary

Mars Veterinary Health is seeking a Client Care Agent to serve as the frontline in our contact center, delivering compassionate, multi-channel support to pet owners and internal partners. The role emphasizes accurate issue resolution, scheduling, billing inquiries, and proactive outreach.

This remote, full-time position in Washington state requires strong communication skills, empathy, and the ability to work independently within a pod-based team.

Qualifications

• High school diploma or equivalent required.
• Associate’s or Bachelor’s degree preferred.
• 1+ year of experience in a client-facing role in a fast-paced, multi-channel environment.
• Experience with omnichannel communication (phone, chat, email) preferred.
• Experience using CRM systems, scheduling tools, or customer service platforms preferred.

Responsibilities

• Deliver high-quality client service across phone, chat, email and digital channels.
• Assist clients with appointment scheduling, service navigation, and billing inquiries.
• Provide accurate, empathetic responses aligned with company standards.
• Document all interactions in CRM and related systems.
• Support retention and growth workflows, and participate in process improvements.

Skills

Customer service

Multitasking

Multichannel support

Written & verbal communication

Education

High school diploma

Associate or Bachelor’s degree preferred

Tools

CRM systems

Scheduling tools

Job description

Mars Veterinary Health is seeking a Client Care Agent to serve as the frontline in our contact center, delivering compassionate, multi-channel support to pet owners and internal partners. The role emphasizes accurate issue resolution, scheduling, billing inquiries, and proactive outreach.

This remote, full-time position in Washington state requires strong communication skills, empathy, and the ability to work independently within a pod-based team.