Remote Personal Lines Account Manager – EST Time Zone

Insurance Office Of America, Inc.; Boca Raton (FL); Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Company-paid health insurance

Paid holidays, vacations, and sicktime

401K with employer match

Employee stock plan participation

Professional growth and career growth

Respectful culture

Community service commitment

Supportive teammates

Job summary

Insurance Office of America, Inc. is seeking a Personal Lines Account Manager to work remotely for candidates in the EST time zone with Florida personal lines experience.

You will oversee client service, renewals, remarkets, invoicing, E&O, and policy reviews while mentoring Account Associates. Ideal candidates bring exceptional customer service, strong communication, multitasking, and organizational skills, plus licensing.

Qualifications

• 5+ years of industry experience.
• State required active licensing.
• Exceptional customer service and communication skills.
• Strong multi-tasking, organizational, delegation, and decision-making skills.
• High accuracy in handling large work volumes.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School diploma (or equivalent).

Responsibilities

• Book of Business Management: maintain records, renewals, remarket, quote, and bind additional lines of business.
• Client Protection: ensure clients' assets are protected through comprehensive insurance products and eliminate coverage gaps.
• Underwriter Collaboration: work with underwriters to find creative solutions for customer needs.
• Report Monitoring: track expiration, past due renewals, and A/R reports to ensure timely servicing.
• Invoicing: create and distribute client invoicing for new business, renewals, and premium-bearing endorsements; collect outstanding balances.
• Claims Assistance: facilitate client claims processes as needed.
• Sales Collaboration: work with commercial sales personnel to develop solutions for mutual clients.
• Champion IOA core values and demonstrate integrity and leadership.

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Delegation

Decision-making

Education

High School diploma

Tools

MS Office

Excel

Outlook

Word

Job description

Insurance Office of America, Inc. is seeking a Personal Lines Account Manager to work remotely for candidates in the EST time zone with Florida personal lines experience.

You will oversee client service, renewals, remarkets, invoicing, E&O, and policy reviews while mentoring Account Associates. Ideal candidates bring exceptional customer service, strong communication, multitasking, and organizational skills, plus licensing.