Remote Personal Lines Account Manager (EST)

Insurance Office Of America, Inc.; Pensacola (FL); Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive salaries and bonus

Company-paid health insurance

Paid holidays, vacations, and sicktime

401K with employer match

Employee stock plan participation

Professional growth opportunities

Respectful culture and work/familylife

Community service commitment

Supportive teammates

Job summary

Insurance Office of America, Inc. is seeking a Personal Lines Account Manager who can thrive in a fully remote role within the EST time zone.

You will oversee client service, renewals, remarkets, invoicing, and policy reviews, mentoring Account Associates, and collaborating with underwriters and sales teams. Ideal candidates have Florida personal lines experience, active licensing, and strong communication.

Qualifications

• 5+ years of industry experience in personal lines or insurance operations.
• Active state license as required for Florida personal lines.
• Excellent customer service and written/verbal communication skills.
• Strong organizational and delegation abilities with attention to detail.
• Ability to manage high-volume workload accurately and efficiently.
• Proficiency in MS Office (Outlook, Word, Excel) and standard insurance systems.
• High School diploma or equivalent.

Responsibilities

• Manage book of business: renewals, remarkets, quotes, and bind add'l lines.
• Ensure client protection and coverage gaps are identified and closed.
• Collaborate with underwriters to address client needs creatively.
• Monitor expirations, past due renewals, and A/R reporting for timely servicing.
• Create and distribute client invoicing for new business and renewals.
• Assist with claims processes when needed and facilitate resolutions.
• Monitor performance, quality, and service levels; coach team members.
• Communicate openly with supervisor about obstacles and goals; support growth.
• Collaborate with commercial sales to develop joint client solutions.
• Uphold IOA values and demonstrate integrity and leadership.

Skills

Customer service

Communication

Multi-tasking

Organizational skills

Delegation

Decision making

MS Office

Education

High School diploma

Tools

MS Office Suite

Job description

Insurance Office of America, Inc. is seeking a Personal Lines Account Manager who can thrive in a fully remote role within the EST time zone.

You will oversee client service, renewals, remarkets, invoicing, and policy reviews, mentoring Account Associates, and collaborating with underwriters and sales teams. Ideal candidates have Florida personal lines experience, active licensing, and strong communication.