Remote Personal Lines Account Manager (EST Hours)

Insurance Office Of America, Inc.; Panama City (FL); Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Bonus potential

Company-paid health insurance

401K with employer match

Employee stock plan

Professional growth opportunities

Work-life balance

Job summary

Insurance Office Of America, Inc. is seeking a Personal Lines Account Manager. The role is fully remote for candidates who can work in the EST time zone and have Florida personal lines experience.

You will oversee client service, manage renewals, remarkets, invoicing, AORs, and policy reviews while mentoring Account Associates and coordinating with underwriters. Responsibilities include book-of-business management, client protection, invoicing, and collaboration with commercial sales to develop

Qualifications

• 5+ years of industry experience.
• State required active licensing.
• Exceptional customer service and communication skills.
• Strong multi-tasking, organizational, delegation and decision-making skills.
• High accuracy in handling large work volumes.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School diploma (or equivalent).

Responsibilities

• Book of Business Management: maintain records, renewals, remarket, quote and bind.
• Client Protection: ensure clients' assets are protected with comprehensive insurance products.
• Underwriter Collaboration: work with underwriters to find solutions for customer needs.
• Report Monitoring: track expiration, past due renewals, and A/R.
• Invoicing: create and distribute client invoicing for new business and renewals; collect balances.
• Claims Assistance: facilitate client claims processes as needed.
• Performance Monitoring: ensure productivity, quality, and service standards.
• Supervisor Communication: maintain transparent communication with supervisor and coaching.
• Sales Collaboration: work with commercial sales to develop solutions for mutual clients.
• Champion IOA core values and demonstrate integrity and leadership.

Skills

Customer service

Communication

Multi-tasking

Organizational skills

Decision-making

Education

High School diploma

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office Of America, Inc. is seeking a Personal Lines Account Manager. The role is fully remote for candidates who can work in the EST time zone and have Florida personal lines experience.

You will oversee client service, manage renewals, remarkets, invoicing, AORs, and policy reviews while mentoring Account Associates and coordinating with underwriters. Responsibilities include book-of-business management, client protection, invoicing, and collaboration with commercial sales to develop