Remote Personal Lines Account Manager (EST)

Insurance Office Of America, Inc.; Ormond Beach (FL); Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Employee stock plan participation

Professional growth and career steps

Respectful culture and work/familyLife

Job summary

Insurance Office Of America, Inc. is seeking a Personal Lines Account Manager who can work remotely in the EST time zone.

You will oversee client service for Florida personal lines, manage renewals, remarkets, invoicing, and policy reviews, and coordinate with underwriters to tailor coverage. The role includes mentoring Account Associates, maintaining strong communication with clients, and ensuring insurance solutions that protect client assets while closing gaps in coverage.

Qualifications

• 5+ years of industry experience
• Active insurance license in state
• Excellent customer service and verbal/written communication
• Strong multitasking and organizational skills
• Accurate handling of large workloads
• Proficient in MS Office (Outlook, Word, Excel)
• High school diploma or equivalent

Responsibilities

• Oversee client service and communication to ensure excellence in every interaction.
• Manage administrative processes for client policies: renewals, remarkets, invoicing, Evidence of Insurance, MVRs, Clue Reports.
• Handle proposals, AORs, cancellations, and policy reviews.
• Manage incoming correspondence and facilitate team communication.
• Mentor and train Account Associates; support professional growth.
• Collaborate with underwriters to find solutions for client needs.
• Track expirations, past due renewals, and A/R reports for timely servicing.
• Create and distribute client invoicing for new business and renewals; collect balances.
• Facilitate client claims processes as needed.
• Monitor productivity, quality, and service standards; implement improvements.
• Maintain open communication with supervisor about obstacles and performance.

Skills

Customer service

Communication

Multi-tasking

Organization

Delegation

Decision-making

MS Office

Education

High School diploma or equivalent

Active state insurance license

Job description

Insurance Office Of America, Inc. is seeking a Personal Lines Account Manager who can work remotely in the EST time zone.

You will oversee client service for Florida personal lines, manage renewals, remarkets, invoicing, and policy reviews, and coordinate with underwriters to tailor coverage. The role includes mentoring Account Associates, maintaining strong communication with clients, and ensuring insurance solutions that protect client assets while closing gaps in coverage.