Remote Personal Lines Account Manager (EST) – Growth & Client Care

Insurance Office Of America, Inc.; Marietta (GA); Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Employee stock plan participation

Professional growth opportunities

Work-life balance emphasis

Community service commitment

Job summary

Insurance Office of America, Inc. is seeking a Personal Lines Account Manager. This fully remote position supports candidates in the EST time zone, with Florida personal lines experience preferred.

You will oversee client service, renewals, invoicing, evidence of insurance, MVRs, and policy reviews while mentoring Account Associates. Key duties include book-of-business management, client protection, underwriter collaboration, and timely service reporting.

Qualifications

• 5+ years of industry experience
• State required active licensing
• Exceptional customer service and communication skills
• Strong multi-tasking, organizational, delegation, and decision-making skills
• High accuracy in handling large work volumes
• Proficiency in MS Office (Outlook, Word, Excel)
• High School diploma (or equivalent)

Responsibilities

• Oversee client service and communication, ensuring excellence in interactions.
• Manage administrative processes for client policies (renewals, invoicing, endorsements, evidences).
• Handle proposals, AORs, cancellations, and policy reviews.
• Mentor and train team members, delegating work to Account Associates.
• Collaborate with sales to develop solutions for mutual clients.
• Protect client assets through comprehensive insurance products and coverage gap analysis.
• Maintain transparent communication with supervisor and monitor performance.

Skills

Active license

Customer service

Communication

Multitasking

Delegation

MS Office

Education

High School diploma

Job description

Insurance Office of America, Inc. is seeking a Personal Lines Account Manager. This fully remote position supports candidates in the EST time zone, with Florida personal lines experience preferred.

You will oversee client service, renewals, invoicing, evidence of insurance, MVRs, and policy reviews while mentoring Account Associates. Key duties include book-of-business management, client protection, underwriter collaboration, and timely service reporting.