Remote Personal Lines Account Manager (EST)

Insurance Office Of America, Inc.; Pompano Beach (FL); Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K with employer match

Employee stock plan

Career growth

Job summary

Insurance Office of America is seeking a Personal Lines Account Manager. Fully remote for candidates who can work in the EST time zone. The role includes managing client service and communications, handling renewals, remarkets, invoicing, evidence of insurance, MVRs and Clue Reports, plus proposals, AORs, cancellations and policy reviews.

Mentoring and training team members is also a key responsibility. You will maintain the book of business, protect clients with appropriate coverage,

Qualifications

• 5+ years of industry experience.
• State required active licensing.
• Exceptional customer service and communication skills.
• Strong multi-tasking, organizational, delegation, and decision-making skills.
• High accuracy in handling large work volumes.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School diploma (or equivalent).

Responsibilities

• Oversee client service and communication; ensure excellence in every interaction.
• Manage administrative processes for client policies (renewals, remarkets, invoicing, evidence of insurance, MVRs, Clue Reports).
• Handle proposals, AORs (Agency of Record), cancellations, and policy reviews.
• Delegate work to Account Associates and mentor/train team members.
• Maintain incoming correspondence and facilitate effective team communication.
• Monitor performance, ensuring productivity, quality, and service standards; propose corrective actions when needed.

Skills

Customer service

Communication

Multi-tasking

Organizational skills

Delegation

Decision-making

Education

High School diploma

Active insurance license

Tools

MS Office

Job description

Insurance Office of America is seeking a Personal Lines Account Manager. Fully remote for candidates who can work in the EST time zone. The role includes managing client service and communications, handling renewals, remarkets, invoicing, evidence of insurance, MVRs and Clue Reports, plus proposals, AORs, cancellations and policy reviews.

Mentoring and training team members is also a key responsibility. You will maintain the book of business, protect clients with appropriate coverage,