Remote Personal Lines Account Manager (EST)

Insurance Office Of America, Inc.; Ocala (FL); Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Stock plan

Career growth

Job summary

Insurance Office of America, Inc. is seeking a Personal Lines Account Manager to oversee client service, renewals, remarkets and policy administration in a fully remote role aligned to EST.

The ideal candidate has Florida personal lines experience and holds an active license, with strong communication and organizational skills. You will mentor team members, coordinate with underwriters, manage invoicing and AORs, and support sales efforts while protecting client assets and maintaining service

Qualifications

• 5+ years of industry experience.
• State required active licensing.
• Exceptional customer service and communication skills.
• Strong multi-tasking, organizational, delegation, and decision-making skills.
• High accuracy in handling large work volumes.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School diploma (or equivalent).

Responsibilities

• Book of Business Management: Maintain records, review and bind renewals, remarket, quote, and bind additional lines of business.
• Client Protection: Ensure clients' assets are protected through comprehensive insurance products and eliminate coverage gaps.
• Underwriter Collaboration: Work with underwriters to find creative solutions for customer needs.
• Report Monitoring: Track expiration, past due renewals, and A/R reports to ensure timely servicing.
• Invoicing: Create and distribute client invoicing for new business, renewals, and premium-bearing endorsements; collect outstanding balances.
• Claims Assistance: Facilitate client claims processes as needed.
• Performance Monitoring: Ensure productivity, efficiency, quality, and service standards are met; recommend corrective actions when appropriate.
• Supervisor Communication: Maintain transparent communication with supervisor regarding obstacles and performance expectations; seek and implement performance coaching.
• Sales Collaboration: Work with commercial sales personnel to develop solutions for mutual clients.
• Champion IOA core values and demonstrate integrity and leadership.

Skills

Customer service

Communication

MS Office

Multi-tasking

Organizational skills

Delegation

Decision making

Attention to detail

Problem solving

Education

High School diploma or equivalent

Job description

Insurance Office of America, Inc. is seeking a Personal Lines Account Manager to oversee client service, renewals, remarkets and policy administration in a fully remote role aligned to EST.

The ideal candidate has Florida personal lines experience and holds an active license, with strong communication and organizational skills. You will mentor team members, coordinate with underwriters, manage invoicing and AORs, and support sales efforts while protecting client assets and maintaining service