Remote People Operations Coordinator — US Support

Pantera Capital; Chantilly (VA); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Zoom is seeking an HR Operations professional to manage employee data, run routine HR transactions, and support onboarding and lifecycle processes with confidentiality and accuracy.

You will work in a structured hybrid environment, collaborating with teams to maintain system integrity and resolve employee inquiries while ensuring data privacy and compliance across the global workforce.

Qualifications

• 2-4 years of experience in HR operations, data management, or administrative support roles
• US Support Experience: Must have prior experience supporting US-based employees. Experience supporting EMEA is preferred
• Possess English Fluency: Required for effective communication
• Have full end to end global employment lifecycle process support
• Possess experience with Workday and Servicenow
• Demonstrate working knowledge of HR information systems and data management practices
• Apply understanding of HR compliance requirements related to employee documentation and data privacy
• Navigate standard HR processes across the employee lifecycle including onboarding and status changes
• Maintain high attention to detail when entering and verifying employee data
• Communicate clearly and professionally when responding to employee inquiries

Responsibilities

• Processing employee information in HR systems while maintaining data integrity and confidentiality standards
• Supporting onboarding, status changes, and lifecycle transactions by updating records and ensuring compliance
• Coordinating system access and troubleshooting basic technical issues independently before escalating complex cases
• Creating and updating process documentation to support consistent HR operational procedures
• Responding to routine employee inquiries using established guidelines and directing complex questions appropriately

Skills

HR operations

Data management

Administrative support

US support experience

English fluency

Global employment lifecycle

Workday

ServiceNow

HR information systems

Data privacy

Onboarding

Tools

Workday

ServiceNow

HRIS

Job description

Zoom is seeking an HR Operations professional to manage employee data, run routine HR transactions, and support onboarding and lifecycle processes with confidentiality and accuracy.

You will work in a structured hybrid environment, collaborating with teams to maintain system integrity and resolve employee inquiries while ensuring data privacy and compliance across the global workforce.