Remote People Operations Coordinator (HRIS & Onboarding)

Solera Senior Living; Northern (KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Solera Senior Living is seeking a People Operations Coordinator to support our national portfolio. This full-time, fully remote role serves as the first point of contact for team member and manager HR questions, helps troubleshoot in UKG, and supports onboarding, benefits, and record-keeping.

Reporting to the Director of People Operations, you will learn HRIS processes, improve workflows, and partner across People & Culture to keep processes organized and accurate.

Qualifications

• Associate or bachelor’s degree, 3–5 years HR, administrative, or customer-service experience.
• Comfort with technology and the ability to learn HRIS/benefits systems quickly (UKG experience a plus).
• A troubleshooter's instinct - curious about why something broke, willing to dig in, and comfortable asking for help before guessing.
• Strong organization and attention to detail - you take pride in accurate, tidy records.
• Excellent communication and a genuinely helpful, people-first approach with team members at every level.
• Data and AI curiosity - comfort with spreadsheets, eye for inconsistencies, and interest in using new tools to work faster.
• Learning agility - you pick up new systems quickly and want to grow faster than the role requires.
• Discretion and good judgment handling confidential information.
• Ability to juggle multiple requests and prioritize in a fast-moving, multi-site environment.

Responsibilities

• Serve as a first point of contact for team member and manager HR questions - resolving routine ones promptly and warmly, and escalating what needs a second set of eyes.
• Support benefits administration, including enrollments, qualifying life events, changes, and record accuracy.
• Assist with onboarding and offboarding coordination, documentation, and follow-through.
• Maintain employee records and files in compliance with company policy and applicable regulations.
• Help troubleshoot HRIS (UKG) issues - access and permissions, data errors, workflow hiccups, learning to resolve more independently over time.
• Process HR transactions and maintain clean, accurate data in UKG and related systems.
• Assist with testing system updates and new functionality before they reach the field.
• Run routine reports and support audits, compliance reporting, and data reconciliation.
• Track recurring questions and flag patterns to the Director, then help fix the process, system setup, or documentation behind them.
• Help document and maintain HR processes, job aids, and quick-reference guides for communities and team members.
• Suggest ways to simplify manual or duplicative steps and assist with rolling out improvements.
• Partner across People & Culture to keep processes organized, documented, and continuously improving.

Skills

HR systems

Attention to detail

Communication

Data and AI curiosity

Education

Associate or Bachelor’s degree

Tools

UKG HRIS

Job description

Solera Senior Living is seeking a People Operations Coordinator to support our national portfolio. This full-time, fully remote role serves as the first point of contact for team member and manager HR questions, helps troubleshoot in UKG, and supports onboarding, benefits, and record-keeping.

Reporting to the Director of People Operations, you will learn HRIS processes, improve workflows, and partner across People & Culture to keep processes organized and accurate.