Remote PBM Account Executive - Growth & Retention

UnitedHealth Group; Eden Prairie (MN); Remote; USD 92,000 - 164,000; Full time

Job summary

UnitedHealth Group is seeking an Account Executive (Client Management) to oversee a portfolio in the PBM and healthcare solutions space. You will drive growth, retention, and strategic planning, leading inside sales and managing upsell opportunities within client accounts.

The role requires strong communication, relationship-building with decision makers, and ability to coordinate across sales, operations, and clients. Remote work within the U.S. is supported with travel as needed.

Qualifications

• 4+ years of PBM and client management experience for low to mid-tier companies (5000 employees).
• 4+ years of PBM Client Management experience as well as Pharmacy benefits Implementation guidelines.
• Experience using RxClaim to validate service delivery of Pharmacy Benefits.
• Claims validation experience.
• MS Excel experience to create basic spreadsheets; sort, filter, import/export data, create charts and graphs, and use basic formulas.
• MS PowerPoint to create and modify presentations experience.
• Ability to work core business hours and have the flexibility to adjust their schedule to accommodate occasional overtime.
• Ability to travel up to 25% as needed.

Responsibilities

• Maintain overall accountability for client satisfaction, retention and growth.
• Use solid industry knowledge to add value to the clients' operation and look for up sell opportunities.
• Maintain an ongoing knowledge of clients' business; as well as their contract with Optum.
• Provide leadership for new client projects / implementations.
• Provide regular communication to management on client concerns and feedback.
• Communicate with clients via face-to-face meetings, conference calls and written correspondence.
• Interfaces with internal Optum departments.
• Assist in the marketing of sales strategies; product / service information.
• Maintain client business plan.
• Understands the Eligibility and Pharmacy Claims adjudication process.
• Monitor performance guarantees / Service Level Agreements.
• Negotiate contract renewals.
• Conduct periodic reviews with client and recommend new products / services as appropriate.
• Participate in best and final sales support as appropriate.
• Travel to client sites may be required.
• Other duties as assigned.

Skills

PBM experience

Client management

Excel

PowerPoint

Communication skills

Travel readiness

Tools

RxClaim

Job description

UnitedHealth Group is seeking an Account Executive (Client Management) to oversee a portfolio in the PBM and healthcare solutions space. You will drive growth, retention, and strategic planning, leading inside sales and managing upsell opportunities within client accounts.

The role requires strong communication, relationship-building with decision makers, and ability to coordinate across sales, operations, and clients. Remote work within the U.S. is supported with travel as needed.