Remote Payroll Specialist — Workday & Client-Facing Expert

Remote Jobs; Dallas (TX); Remote; USD 75,000 - 110,000; Full time

Job summary

OneSource Virtual (OSV) is seeking a Managed Payroll Specialist to deliver end-to-end payroll processing support for managed customers. This remote role requires handling multiple customers with strict deadlines in a fast-paced, team-based environment, including year-end Workday support and configuration.

The position emphasizes client communication, issue resolution, and collaboration with internal teams to ensure accurate payroll services across service levels.

Qualifications

• 3+ years of payroll experience with end-to-end processing, research, payroll logic, and troubleshooting.
• 3+ years of customer experience, or proven ability to operate at this level.
• Advanced proficiency with Microsoft Word and Excel.
• Strong understanding of payroll taxes, payroll configuration, and payroll compliance.
• Multi-jurisdiction tax, payroll year end and W‑2 support and adjustments experience.
• Strong written and verbal communication skills.

Responsibilities

• Act as named Specialist for Managed Payroll and Payroll Administrative customers; support other OSV payroll, tax and garnishment customers as needed.
• Manage and respond to cases daily to ensure SLAs and high client satisfaction levels.
• Respond to internal escalated cases from payroll team and other internal stakeholders.
• Lead weekly, monthly, and quarterly client calls; participate in client transitions and other service area calls as needed.
• Configure basic to medium complex Workday pay components, deductions, run categories and support the year-end process.
• Troubleshoot quarter and year-end audit reports and make recommendations to customers.
• Maintain payroll services support documentation.
• Work with peers and customer teams to collaboratively support customers and resolve requests.
• Support continuous improvement initiatives and service enhancements.

Skills

Payroll processing

Customer experience

Excel

Word

Communication

Payroll taxes

Payroll configuration

W-2 support

Root cause analysis

Education

Associate's degree

Tools

Microsoft Word

Microsoft Excel

Job description

OneSource Virtual (OSV) is seeking a Managed Payroll Specialist to deliver end-to-end payroll processing support for managed customers. This remote role requires handling multiple customers with strict deadlines in a fast-paced, team-based environment, including year-end Workday support and configuration.

The position emphasizes client communication, issue resolution, and collaboration with internal teams to ensure accurate payroll services across service levels.