Payroll Solutions Lead — Remote (Workday)

OSV; Oregon; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Remote work possible

Job summary

OneSource Virtual (OSV) is seeking a Payroll Services Supervisor to lead a team responsible for processing payroll for our customer portfolio on the Workday platform. This frontline leadership role bridges individual contributor work and people leadership, handling escalations, monitoring performance, ensuring quality and compliance, and supporting team development.

The ideal candidate will be detail-oriented, customer-focused, and eager to develop leadership skills in a fast-paced environment.

Qualifications

• 5+ years of Payroll/Tax experience, with at least 1 year in a lead or supervisory capacity.
• Solid understanding of payroll compliance, tax regulations, and multi-state payroll processing.
• Demonstrated ability to prioritize workload and meet deadlines in a high-volume, deadline-driven environment.
• Strong attention to detail with a commitment to accuracy and quality.
• Excellent communication and interpersonal skills; comfortable coaching peers and interfacing with customers.
• Proficiency in Microsoft Suite.

Responsibilities

• Supervise and support a team of payroll employees in the accurate and timely processing of customer payrolls on the Workday platform.
• Serve as the first point of escalation for payroll processing issues, discrepancies, and customer inquiries, resolving or routing to the Manager as needed.
• Review and audit payroll runs for accuracy, compliance, and adherence to customer-specific requirements.
• Monitor daily team workload and task distribution, adjusting priorities to meet deadlines and SLAs.
• Provide real-time coaching and feedback to payroll employees, reinforcing best practices and OSV's service standards.
• Track and report on individual and team performance metrics, flagging trends or concerns to the Manager, or Senior Manager of Payroll Services.
• Support the onboarding and training of new payroll specialists, ensuring they are set up for success from day one.
• Partner with the Manager or Senior Manager to implement process improvements that increase accuracy, efficiency, and customer satisfaction.
• Maintain up-to-date knowledge of federal, state, and local payroll regulations and communicate relevant changes to the team.
• Assist with customer communication related to payroll questions, tax matters, and reporting.
• Ensure team adherence to OSV policies, SOC audit controls, and data security standards.

Skills

Front-Line Leadership

Payroll & Compliance Knowledge

Attention to Detail

Customer Service Orientation

Team Development & Coaching

Workload & Priority Management

Communication & Escalation

Process Improvement Mindset

Education

High School Diploma or equivalent

Associate or bachelor's degree in business, Accounting, or related field

FPC or CPP designation

Tools

Microsoft Office

Job description

OneSource Virtual (OSV) is seeking a Payroll Services Supervisor to lead a team responsible for processing payroll for our customer portfolio on the Workday platform. This frontline leadership role bridges individual contributor work and people leadership, handling escalations, monitoring performance, ensuring quality and compliance, and supporting team development.

The ideal candidate will be detail-oriented, customer-focused, and eager to develop leadership skills in a fast-paced environment.