Payroll Specialist 1

OneSource Virtual; Derry (NH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

None

Job summary

OneSource Virtual (OSV) is seeking a Managed Payroll Specialist to deliver full-cycle payroll processing for high-level managed payroll customers and to serve as a client advocate in an outsourcing environment. The role emphasizes expert payroll knowledge, proactive problem solving, and a commitment to a superior customer experience.

The position is hybrid, requiring weekly in-office presence in Derry, NH, and is a 12-month fixed contract to cover an employee leave.

Qualifications

• Associate's degree is required.
• CIPP Certified Payroll Professional certification required (at time of hire or within 6 months).
• 3+ years of payroll experience.
• Strong customer service and communication skills.

Responsibilities

• Provides outstanding payroll services support.
• Monitor tickets daily to ensure SLAs and client satisfaction.
• Resolve client issues including escalations and perform Root Cause Analysis.
• Maintain client relationships through direct contact and periodic calls.
• Create and update standard operating procedures for managed payroll clients.
• Assist with configuration of pay components and client reports.
• Lead/supported special projects and payroll deployments.

Skills

Payroll

Customer service

Analytical skills

Education

Associate's degree

CIPP Certification

Job description

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place.

** This is a hybrid position that requires you to go into the office at least once a week. The office is located on Patrick Street in Derry. This is a 12-month fixed contract to cover an employee leave**

Summary

The Managed Payroll Specialist primary responsibilities include full service payroll processing for the high level managed payroll customers, customer interaction to solve and/or triage customer initiated inquiries via the OneSource ticketing system, roles and final settlement activities in an outsourcing environment. The Managed Payroll Specialist must be a payroll expert and a client advocate with an ability to think “outside the box” to problem solve for the client. This role is for a skilled payroll professional who is dedicated to providing a superior customer-facing experience.

Responsibilities

• Provides outstanding payroll services support
• Monitor tickets daily to ensure Service Level Agreements and high class client satisfaction levels are being met
• Manage the timely resolution of customer issues including handling customer escalations, perform and document Root Cause Analysis and implement remedial procedures to close gaps identified
• Frequent direct customer contact – initiate and maintain client relationships
• Create and maintain standard operating procedures for the managed payroll clients
• Attend scheduled weekly, monthly and quarterly client calls and new client transition introduction meetings
• Provide training to newly implemented clients on Workday and OSV Payroll Processing
• Assist with configuration of pay components and reports necessary for use by the client
• Assist with testing as applicable with newly implemented clients
• Interfaces directly with clients to identify/resolve all payroll processing issues
• Leads/supports special projects as assigned by Management
• Act as main point of contact through payroll deployments and cut over to managed services

Qualifications

Education/Certification Requirements

• Associate's degree

Required

• CIPP Certified Payroll Professional certification required (at time of hire or within 6 months)
• 3 Years + payroll experience

Preferred

• Strong customer service skills
• Ability to maintain professionalism when dealing with challenging customers
• Detail oriented with strong analytical skills
• Able to work independently in a team environment
• Strong written and verbal communication skillsAble to build effective working relationships with team members from different functional areas
• Expert in MS Word & Excel.

Due to the nature of our business, the customer undertakings we provide, and the sensitive data we manage, we operate detailed background checks for all successful candidates which include a credit reference and basic criminal record check amongst educational and employment checks. Employment decisions will take account of all relevant information, including the background check outcome, in relation to each individual role.

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.