Contract Payroll Specialist: Client-Facing, Hybrid

OneSource Virtual; Derry (NH); Hybride; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

None

Résumé du poste

OneSource Virtual (OSV) is seeking a Managed Payroll Specialist to deliver full-cycle payroll processing for high-level managed payroll customers and to serve as a client advocate in an outsourcing environment. The role emphasizes expert payroll knowledge, proactive problem solving, and a commitment to a superior customer experience.

The position is hybrid, requiring weekly in-office presence in Derry, NH, and is a 12-month fixed contract to cover an employee leave.

Qualifications

• Associate's degree is required.
• CIPP Certified Payroll Professional certification required (at time of hire or within 6 months).
• 3+ years of payroll experience.
• Strong customer service and communication skills.

Responsabilités

• Provides outstanding payroll services support.
• Monitor tickets daily to ensure SLAs and client satisfaction.
• Resolve client issues including escalations and perform Root Cause Analysis.
• Maintain client relationships through direct contact and periodic calls.
• Create and update standard operating procedures for managed payroll clients.
• Assist with configuration of pay components and client reports.
• Lead/supported special projects and payroll deployments.

Connaissances

Payroll

Customer service

Analytical skills

Formation

Associate's degree

CIPP Certification

Description du poste

OneSource Virtual (OSV) is seeking a Managed Payroll Specialist to deliver full-cycle payroll processing for high-level managed payroll customers and to serve as a client advocate in an outsourcing environment. The role emphasizes expert payroll knowledge, proactive problem solving, and a commitment to a superior customer experience.

The position is hybrid, requiring weekly in-office presence in Derry, NH, and is a 12-month fixed contract to cover an employee leave.