Remote Payroll & Customer Support Specialist

Office of the Secretary of Health and Human Services; Washington (District of Columbia); Remote; USD 53,000 - 69,000; Full time

Job summary

The Office of the Secretary of Health and Human Services in Washington, DC is seeking a Customer Service Specialist to manage payroll-related data entry and support compliance with personnel and pay laws.

The role collaborates with payroll providers and internal teams to resolve discrepancies, analyze service metrics, and improve customer satisfaction. Telework eligibility is available as part of federal flexibility.

Qualifications

• Foreign education credentials must be evaluated by a private organization that interprets foreign education programs and deemed equivalent to a U.S. education program; or full credit given for courses at a U.S. accredited college or university.
• Applications may be accepted from students who expect to complete qualifying education within 9 months from the date of application.
• Education completed successfully before the applicant can be appointed.

Responsibilities

• Enter and update employee or payroll-related information into automated personnel or payroll systems while verifying accuracy and completeness of data.
• Assist in researching, analyzing, and interpreting personnel and pay laws, regulations, policies, and procedures to support compliance and resolve customer issues.
• Coordinate with payroll providers, internal staff, and other stakeholders to resolve personnel and payroll discrepancies and ensure accurate processing of actions.
• Assist in gathering and analyzing customer feedback, survey data, and service metrics to identify trends and support customer satisfaction initiatives.

Education

Foreign education evaluation requirement

Job description

The Office of the Secretary of Health and Human Services in Washington, DC is seeking a Customer Service Specialist to manage payroll-related data entry and support compliance with personnel and pay laws.

The role collaborates with payroll providers and internal teams to resolve discrepancies, analyze service metrics, and improve customer satisfaction. Telework eligibility is available as part of federal flexibility.