Remote Supervisory Account Manager Payroll & Analytics Lead

Office of the Secretary of Health and Human Services; Washington (District of Columbia); Remote; USD 107,000 - 140,000; Full time

Job summary

Office of the Secretary of Health and Human Services in Washington, DC is seeking a Supervisory Account Manager to oversee payroll operations, advise on time and attendance, and coordinate with DFAS, HR, OPM, and other partners. The role emphasizes process redesign, staffing optimization, and data-driven problem solving.

The position offers telework eligibility and a competitive GS pay range of $107,446 to $139,684 per year, with opportunities to work with senior leadership and multiple internal

Qualifications

• Adjust staffing resources and design or redesign work processes and procedures to accommodate workload and customer demand.
• Define team goals and align them with the Payroll Division and the goals of the OPDIVs serviced.
• Apply knowledge of payroll functions, practices, laws, regulations, and procedures to provide advisory and consultative services concerning time and attendance and payroll processing functions and work practices.
• Build and maintain relationships with senior HHS management, DFAS, HR, OPM, and other internal and external organizations to understand customer and provider needs and expectations and proactively address payroll problems.
• Use business intelligence and data-analysis results to interpret and address payroll error trends.

Responsibilities

• Use business intelligence and data-analysis results to interpret and address payroll error trends.
• Study and analyze trends in payroll problems and research customer needs and service expectations.

Job description

Office of the Secretary of Health and Human Services in Washington, DC is seeking a Supervisory Account Manager to oversee payroll operations, advise on time and attendance, and coordinate with DFAS, HR, OPM, and other partners. The role emphasizes process redesign, staffing optimization, and data-driven problem solving.

The position offers telework eligibility and a competitive GS pay range of $107,446 to $139,684 per year, with opportunities to work with senior leadership and multiple internal