Remote Payments Programs Specialist

Webstaurantstore; Lititz (Lancaster County); Remote; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical

Vision

Dental

PTO

Paid Maternity Leave

Paid Parental Leave

Life Insurance

Disability

Dependent Care FSA

401(k) matching

Employee Assistance Program

Wellness Incentives

Company Discounts

Bonus Opportunities

Accident Insurance

Critical Illness Insurance

Adoption Assistance

Job summary

WebstaurantStore is seeking a Payments Operations professional to ensure successful program execution and flawless operation with internal teams and external providers. The role involves troubleshooting customer issues, analyzing payment performance data, and ensuring credits are processed accurately.

You will collaborate with Accounting, Treasury, Customer Solutions, and Risk to optimize payment features, develop tracking systems, and communicate operations performance.

Qualifications

• Proficiency with MS Office required.
• Strong analytical and problem-solving skills.
• Strong verbal and written communication skills.

Responsibilities

• Assist with the launch and ongoing operations of critical programs and initiatives while identifying and implementing operational improvements.
• Identify opportunities or issues with new and existing payment features and their processes.
• Collaborate with teams across the WebstaurantStore to ensure efficient and streamlined processes for customers.
• Help develop tracking and reporting systems to measure, analyze, manage, and communicate operations performance and trends.
• Communicate clearly and confidentially with customers, third-party services, and internal departments.
• Review customer credits and communications to ensure refunds are issued promptly.
• Communicate business needs to software development when necessary.
• Evaluate current processes and suggest improvements to increase efficiency and customer experience.
• Use all tools to ensure accuracy of payments processes and rectify errors.

Skills

Analytical thinking

Problem solving

Communication

Multitasking

DiSC knowledge

Education

No degree required

Tools

MS Office

Job description

WebstaurantStore is seeking a Payments Operations professional to ensure successful program execution and flawless operation with internal teams and external providers. The role involves troubleshooting customer issues, analyzing payment performance data, and ensuring credits are processed accurately.

You will collaborate with Accounting, Treasury, Customer Solutions, and Risk to optimize payment features, develop tracking systems, and communicate operations performance.