Remote Payment Operations Analyst

FastSpring, LLC; Stati Uniti; Remoto; USD 57.000 - 69.000; Tempo pieno

Descrizione del lavoro

FastSpring is seeking a Payment Operations Specialist to support the daily health of its payment ecosystem, focusing on chargeback management, KPI tracking, and issue resolution across multiple processors and regions. This entry-to-early career role collaborates with senior team members to reduce risk and improve the seller experience.

You will work closely with cross-functional teams, document SOPs, and gain exposure to payments, risk, and fraud areas while interacting with sellers globally in

Competenze

• 1+ year of experience in payments operations or related roles.
• Basic understanding of card payments and the chargeback lifecycle.
• Ability to follow documented processes with strong attention to detail.

Mansioni

• Assist with end-to-end chargeback process, including preparing and submitting representments.
• Monitor chargeback volumes, win rates, and related KPIs using existing reports and tools.
• Coordinate with sellers and internal teams to collect documentation for dispute responses.
• Monitor payment processor dashboards and alerts to identify issues or disruptions.
• Support Tier I-II payment-related inquiries from sellers and internal teams.
• Investigate routine issues involving settlements, refunds, disputes, or processor behavior.
• Help document and maintain SOPs for chargebacks and payment operations.

Conoscenze

Payments operations

Chargebacks

Customer support

Finance operations

Data & dashboards

Strumenti

Payment processors

Descrizione del lavoro

FastSpring is seeking a Payment Operations Specialist to support the daily health of its payment ecosystem, focusing on chargeback management, KPI tracking, and issue resolution across multiple processors and regions. This entry-to-early career role collaborates with senior team members to reduce risk and improve the seller experience.

You will work closely with cross-functional teams, document SOPs, and gain exposure to payments, risk, and fraud areas while interacting with sellers globally in