Remote Payment Ops Specialist: Chargebacks & Risk

FastSpring, LLC; Oregon; Hybrid; USD 57,000 - 69,000; Full time

Job summary

FastSpring is hiring a Payment Operations Specialist to support the health of our payment ecosystem across a global network. You will help manage chargebacks, monitor KPIs, and resolve issues across multiple processors and regions, collaborating with cross-functional teams.

This is an entry-to-early career role with growth into payments, risk, and fraud. Based in a remote US setting, the role requires attention to detail, strong communication, and a willingness to work weekends as schedule

Qualifications

• 1+ years in payments operations, chargebacks, or related roles.
• Basic knowledge of card payments and dispute lifecycle.
• Exposure to chargeback processing or merchant-of-record environments is a plus.
• Strong attention to detail and ability to follow processes.
• Strong organizational and communication skills.
• Open to candidates from diverse backgrounds.

Responsibilities

• Assist with the end-to-end chargeback process, including preparing and submitting representments.
• Monitor chargeback volumes, win rates, and related KPIs using existing reports and tools.
• Coordinate with sellers and internal teams to collect supporting documentation for dispute responses.
• Monitor payment processor dashboards and alerts to identify potential issues or disruptions.
• Support Tier I-II payment-related inquiries from sellers and internal teams.
• Investigate routine issues involving settlements, refunds, disputes, or processor behavior.
• Help document and maintain standard operating procedures (SOPs) for chargebacks and payment operations.

Skills

Payments ops

Card payments

Attention to detail

Organizational skills

Communication

Fraud awareness

Job description

FastSpring is hiring a Payment Operations Specialist to support the health of our payment ecosystem across a global network. You will help manage chargebacks, monitor KPIs, and resolve issues across multiple processors and regions, collaborating with cross-functional teams.

This is an entry-to-early career role with growth into payments, risk, and fraud. Based in a remote US setting, the role requires attention to detail, strong communication, and a willingness to work weekends as schedule