Remote Payments Operations Specialist

Webstaurantstore; Lititz (Lancaster County); On-site; USD 50,000 - 62,000; Full time

Job summary

WebstaurantStore is seeking a Payments Specialist in Lititz, PA to ensure successful operation of payment programs. You will work with internal teams and external providers to troubleshoot, analyze performance data, and ensure credits are issued accurately.

The role emphasizes collaboration with Accounting, Treasury, Customer Solutions, and Risk to streamline processes, improve customer experience, and maintain high payment accuracy. Remote work is not indicated.

Qualifications

• MS Office proficiency required.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication.
• Customer service oriented mindset and attention to detail.

Responsibilities

• Assist with launch and ongoing operations of payment programs.
• Identify opportunities or issues with new and existing payment features and processes.
• Collaborate with Accounting, Treasury, Customer Solutions, Risk and other teams to streamline payment operations.
• Develop tracking and reporting systems to measure performance and trends.
• Communicate clearly and empathetically with customers and third-party services.
• Review customer credits and refunds to ensure prompt processing.
• Advocate for software needs with development when necessary.
• Evaluate current processes and suggest efficiency improvements.
• Ensure accuracy of the payments process and rectify errors.

Skills

Analytical thinking

Problem-solving

Verbal communication

Written communication

Customer service

Multitasking

Adaptability

Emotional intelligence

Independence

Team collaboration

Attention to detail

Tools

MS Office

Job description

WebstaurantStore is seeking a Payments Specialist in Lititz, PA to ensure successful operation of payment programs. You will work with internal teams and external providers to troubleshoot, analyze performance data, and ensure credits are issued accurately.

The role emphasizes collaboration with Accounting, Treasury, Customer Solutions, and Risk to streamline processes, improve customer experience, and maintain high payment accuracy. Remote work is not indicated.