Remote Payment Operations Specialist: Routing & Performance

Stay Group; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

Stay Group is seeking a Payment Operations Specialist to take full ownership of our payment routing and cascading configurations across leading platforms. You will optimize flows, monitor performance, and reduce costs while coordinating with PSPs and internal teams to ensure smooth payment processing.

The role requires hands-on experience with payment ecosystems and routing logic, plus the ability to work across Risk, Product, Finance, BI, and Technical teams.

Qualifications

• 2+ years of experience in Payments Operations or similar roles.
• Experience with payment orchestration platforms and PSPs.
• Strong understanding of routing, cascading, and authorization logic.
• Experience in high-risk industries and international card processing.
• English – B1+ or higher.

Responsibilities

• Own and manage day-to-day payment routing and cascading configurations across payment orchestrators.
• Implement PSP priorities and routing strategies.
• Monitor and optimize payment performance, approval ratios, cascading efficiency, and transaction success rates.
• Analyze PSP performance, authorization declines, and processing costs to identify optimization opportunities.
• Coordinate with PSPs and orchestrators regarding technical issues, incidents, and operational improvements.
• Maintain payment operations documentation, routing logic documentation, and escalation procedures.
• Work cross-functionally with Risk, Product, Finance, BI, and Technical teams to improve payment infrastructure and operational stability.
• Own onboarding and testing of new PSPs, MID configurations, and routing scenarios.
• Contribute to payment recovery and acceptance rate optimization initiatives.

Skills

Payments operations

Data analysis

Analytical mindset

Cross-functional collaboration

Attention to detail

English communication

Tools

Asquad

PayAdmit

Jira

Confluence

Tableau

Job description

Stay Group is seeking a Payment Operations Specialist to take full ownership of our payment routing and cascading configurations across leading platforms. You will optimize flows, monitor performance, and reduce costs while coordinating with PSPs and internal teams to ensure smooth payment processing.

The role requires hands-on experience with payment ecosystems and routing logic, plus the ability to work across Risk, Product, Finance, BI, and Technical teams.