Remote Payments Operations Specialist

Webstaurantstore; Lititz (Lancaster County); Remoto; USD 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Vision

Dental

PTO

Paid Maternity Leave

Paid Parental Leave

Life Insurance

Disability

401(k) matching

Employee Assistance Program

Wellness Incentives

Company Discounts

Bonus Opportunities

Descrizione del lavoro

WebstaurantStore is seeking a data-driven Payments Operations Specialist to ensure successful program performance and flawless execution. You will work with internal teams and external providers to troubleshoot issues, analyze payment data, and ensure accurate credits for customers.

You will collaborate with Accounting, Treasury, Customer Solutions, Risk, and others to streamline processes, implement improvements, and monitor trends.

Competenze

• Proficiency with MS Office required.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple assignments and deadlines in a fast-paced environment.
• Adaptability to changing business needs with diplomacy and emotional intelligence.
• Customer service-oriented attitude with a drive to exceed expectations.
• Curiosity and commitment to continuous learning.
• Demonstrated understanding of DiSC and collaborative work style.

Mansioni

• Assist with launch and ongoing operations of critical programs and initiatives.
• Identify opportunities or issues with new and existing payment features and processes.
• Collaborate with teams across the organization to streamline customer-facing processes.
• Develop tracking and reporting systems to measure operations performance and trends.
• Communicate clearly and confidentially with customers, third-party services, and internal teams.
• Review customer credits and communications to ensure prompt refunds.
• Communicate business needs for software with development teams.
• Evaluate processes and suggest improvements to boost efficiency and customer experience.
• Utilize tools to ensure payment accuracy and rectify discrepancies.

Conoscenze

MS Office

Analytical thinking

Communication skills

Multitasking

Adaptability

Diplomacy

Customer service

Continuous learning

DiSC knowledge

Independent work

Team participation

Descrizione del lavoro

WebstaurantStore is seeking a data-driven Payments Operations Specialist to ensure successful program performance and flawless execution. You will work with internal teams and external providers to troubleshoot issues, analyze payment data, and ensure accurate credits for customers.

You will collaborate with Accounting, Treasury, Customer Solutions, Risk, and others to streamline processes, implement improvements, and monitor trends.