Payments Specialist

Webstaurantstore

Lititz (Lancaster County)

Remote

USD 55,000 - 75,000

Full time

47 hours ago

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Benefits offered by this job

Medical

Vision

Dental

PTO

Paid Maternity Leave

Paid Parental Leave

Life Insurance

Disability

401(k) matching

Employee Assistance Program

Wellness Incentives

Company Discounts

Bonus Opportunities

Job summary

WebstaurantStore is seeking a data-driven Payments Operations Specialist to ensure successful program performance and flawless execution. You will work with internal teams and external providers to troubleshoot issues, analyze payment data, and ensure accurate credits for customers.

You will collaborate with Accounting, Treasury, Customer Solutions, Risk, and others to streamline processes, implement improvements, and monitor trends.

Qualifications

Proficiency with MS Office required.
Strong analytical and problem-solving skills.
Excellent verbal and written communication abilities.
Ability to manage multiple assignments and deadlines in a fast-paced environment.
Adaptability to changing business needs with diplomacy and emotional intelligence.
Customer service-oriented attitude with a drive to exceed expectations.
Curiosity and commitment to continuous learning.
Demonstrated understanding of DiSC and collaborative work style.

Responsibilities

Assist with launch and ongoing operations of critical programs and initiatives.
Identify opportunities or issues with new and existing payment features and processes.
Collaborate with teams across the organization to streamline customer-facing processes.
Develop tracking and reporting systems to measure operations performance and trends.
Communicate clearly and confidentially with customers, third-party services, and internal teams.
Review customer credits and communications to ensure prompt refunds.
Communicate business needs for software with development teams.
Evaluate processes and suggest improvements to boost efficiency and customer experience.
Utilize tools to ensure payment accuracy and rectify discrepancies.

Skills

MS Office

Analytical thinking

Communication skills

Multitasking

Adaptability

Diplomacy

Customer service

Continuous learning

DiSC knowledge

Independent work

Team participation

Job description

Job Summary

Ensure Payments programs are successful and operate flawlessly by working with internal teams and external providers. This includes troubleshooting issues with customers, organizing/analyzing data on payment performance, ensuring accuracy of credits issued to customers, etc.

Job Summary

Responsibilities

Assist with the launch and ongoing operations of critical programs and initiatives while identifying and implementing operational improvements
Identify opportunities or issues with new and existing payment features and their processes
Collaborate with appropriate teams across the WebstaurantStore, leveraging the perspective and strengths of others while seeking to add value. This includes, but is not limited to, Accounting, Treasury, Customer Solutions, Risk, etc. The goal of this is to ensure efficient and streamlined processes and features for customers.
Help develop tracking and reporting systems to measure, analyze, manage, and communicate operations performance and trends
Communicates clearly, empathetically, and confidentially with customers, 3rd party services, and internal departments
Accurately and efficiently reviews customer credits and communications to ensure customers are receiving refunds promptly
Clearly communicates the business perspective on software needs with development when necessary
Evaluate current processes and suggest appropriate improvements to increase efficiency, effectiveness, and customer experience
Utilize all tools and resources to ensure the accuracy of the payments process and rectify any inaccuracies or errors discovered

Physical Requirements

Work is performed while sitting/standing and interfacing with a personal computer.
Requires the ability to communicate effectively using speech, vision, and hearing.
Requires the regular use of hands for simple grasping and fine manipulations.
Requires occasional bending, squatting, crawling, climbing, and reaching.
Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Remote Work Qualifications

Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
Access to a home router and modem.
A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
The desire and ability to work and communicate with other team members via chat, webcam, etc.
Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only.

Experience

Work is performed while sitting and/or standing for up to 8-10 hours each day
Proficiency with MS Office required
Strong analytical and problem-solving skills
Strong verbal and written communication skills
Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
Ability to quickly adapt as business needs change
Ability to address difficult situations with diplomacy and emotional intelligence
Customer service-oriented attitude with a demonstrated desire to exceed expectations
Demonstrated curiosity and desire for continuous learning
Upholds the cultural values of the WebstaurantStore, striving to be an Ideal Team Player and having an Entrepreneurial spirit. Has a passion for excellence.
Ability to work independently with little or no direction/follow-up to complete tasks and take ownership of situations
Actively participates within group and individual discussions demonstrating working knowledge of DiSC.

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

Company Overview

The foodservice professional’s premier source for restaurant equipment, supplies, and knowledge online. Our purpose is to empower and equip people to run their businesses more profitably and efficiently.

Benefits