Remote Customer Solutions Specialist — High-Impact Support

Think Outside the Cubicle Now Alegnalynn LLC; Lititz (Lancaster County); Hybrid; USD 30,307 - 41,328; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental coverage

Vision coverage

401(k) plan

Parental leave

Family leave

Job summary

WebstaurantStore in the United States is seeking a remote Customer Solutions Specialist to deliver top-tier support via email, phone, and chat. The role is full-time and remote, with an hourly pay rate of $25.70 including a remote-work stipend. You'll troubleshoot orders, answer product questions, process returns, and coordinate with internal teams.

Eligible states include PA among others. Training is provided to ensure we deliver consistent, customer-first service in a fast-paced e-commerce

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Strong written and verbal communication skills for clear, professional customer interactions.
• Proven ability to troubleshoot and resolve complex issues with patience and accuracy.
• Excellent multitasking and time-management skills in a fast-paced, remote environment.
• Proficiency with computers, web-based applications, and CRM or ticketing systems.
• Strong attention to detail and organizational skills to manage multiple cases effectively.
• Ability to work independently and collaborate with team members across departments.
• Customer-first mindset with a focus on empathy, professionalism, and problem-solving.
• Previous customer service or support experience, especially in e-commerce or technical settings, preferred.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Troubleshoot order issues, including shipping delays, product defects, and billing discrepancies.
• Provide detailed product information and recommendations to assist customers with purchasing decisions.
• Process returns, replacements, and refunds in accordance with company policies.
• Collaborate with internal departments to resolve customer concerns.
• Maintain accurate records of customer interactions and resolutions in the company’s CRM system.
• Identify trends in customer feedback to suggest process improvements.
• Manage multiple customer interactions simultaneously while meeting service-level expectations.
• Uphold a high standard of accuracy, empathy, and efficiency in every customer interaction.
• Participate in ongoing training to stay informed about product updates, policies, and system enhancements.

Skills

Customer service

Communication

Troubleshooting

Time management

Remote work

CRM systems

Education

High school diploma

Associate or Bachelor’s degree preferred

Tools

CRM software

Ticketing systems

Job description

WebstaurantStore in the United States is seeking a remote Customer Solutions Specialist to deliver top-tier support via email, phone, and chat. The role is full-time and remote, with an hourly pay rate of $25.70 including a remote-work stipend. You'll troubleshoot orders, answer product questions, process returns, and coordinate with internal teams.

Eligible states include PA among others. Training is provided to ensure we deliver consistent, customer-first service in a fast-paced e-commerce