Remote Customer Solutions Specialist — Problem Solver

Webstaurantstore; Lititz (Lancaster County); A distancia; USD 31.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Starting pay $27/hour

Remote, full-time role

Paid holidays and 160 hours PTO

Medical, dental, and vision insurance

401(k) plan with company match

Life insurance and disability coverage

Employee discounts

Wellness incentives and gym reimburse

Descripción de la vacante

WebstaurantStore is seeking a Remote Customer Solutions Specialist in Lititz, PA. You will support customers by phone, live chat, and email with empathy and confidence in a fast-paced remote environment.

A 60-day onboarding program and ongoing coaching will help you learn our systems and products. You will balance customer experience with policy guidance and collaborate with internal teams to resolve issues, while embracing continuous improvement and growth opportunities within the Customer

Formación

• Strong verbal and written communication skills, with conversational fluency in English.
• Experience using Office 365, Windows systems, internet-based tools, and multiple software platforms.
• 40 Words Per Minute (WPM) typing speed required.
• Reliable high-speed internet of at least 75mbps download/10mbps upload required.

Responsabilidades

• A typical day in Customer Solutions includes communicating with empathy and confidence via phone, live chat and email in a remote environment.
• Investigating complex customer situations by connecting information across systems, order history and resources.
• Using sound judgment to make decisions about credits, refunds, replacements, returns, and other resolutions.
• Solving problems where the answer isn’t always obvious and collaborating with internal teams as needed.
• Maintaining awareness of success through metrics focused on customer experience and quality.

Conocimientos

Verbal and written communication

Experience with Office 365

Windows systems

Typing speed 40 WPM

Internet-based tools

Herramientas

Office 365

Windows

Internet-based tools

Descripción del empleo

WebstaurantStore is seeking a Remote Customer Solutions Specialist in Lititz, PA. You will support customers by phone, live chat, and email with empathy and confidence in a fast-paced remote environment.

A 60-day onboarding program and ongoing coaching will help you learn our systems and products. You will balance customer experience with policy guidance and collaborate with internal teams to resolve issues, while embracing continuous improvement and growth opportunities within the Customer