Remote Customer Solutions Specialist - Problem Solver

Webstaurantstore; Lititz (Lancaster County); Híbrido; USD 29.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision insurance

401(k) plan with company match

Paid holidays & PTO

Descripción de la vacante

WebstaurantStore is seeking a Customer Solutions Specialist for a hybrid role in Lititz, PA. You will interact with customers by phone, live chat, and email, helping them resolve orders and account issues with empathy and clear communication.

The 60-day training program builds product knowledge and problem-solving skills. You’ll work with cross-functional teams, continuously learn, and contribute to a strong customer experience culture.

Formación

• Strong verbal and written English communication.
• Experience with Office 365 and Windows-based tools.
• Typing speed of 40 WPM is required.

Responsabilidades

• Communicate with empathy via phone, live chat and email.
• Investigate complex customer situations across systems and order history.
• Make decisions on credits, refunds, replacements and returns while balancing policy and customer experience.
• Collaborate with internal teams to resolve issues and improve processes.

Conocimientos

Strong communication

Typing 40 WPM

English fluency

Educación

No degree required

Herramientas

Office 365

Windows

Descripción del empleo

WebstaurantStore is seeking a Customer Solutions Specialist for a hybrid role in Lititz, PA. You will interact with customers by phone, live chat, and email, helping them resolve orders and account issues with empathy and clear communication.

The 60-day training program builds product knowledge and problem-solving skills. You’ll work with cross-functional teams, continuously learn, and contribute to a strong customer experience culture.