Remote Payments Operations Analyst — Enterprise Solutions

Jack Henry; Springfield (MO); Remoto; USD 48.000 - 66.000; Tempo pieno

Descrizione del lavoro

Jack Henry’s Operations Business Analyst role supports onboarding, implementation, and ongoing operations for Payrailz solutions. You will serve as the liaison between Sales, Contracting, Implementation, Billing, and Operations to ensure projects start correctly and revenue recognition proceeds smoothly.

You will review agreements, validate data across systems, maintain CRM integrity, support billing readiness, and drive process improvements in a fast-paced, remote-friendly environment.

Competenze

• Minimum 18 months experience in financial services, fintech, or technical support.
• Foundational knowledge in reporting, processes, or project/event execution.
• Must be able to work occasional nights and weekends.

Mansioni

• Review customer contracts and sales agreements to ensure accuracy, completeness, and implementation readiness.
• Coordinate customer onboarding activities and support transition of projects from contract execution through implementation.
• Maintain and validate customer, product, and implementation data across multiple systems to ensure data integrity.
• Partner with Sales, Contracting, Implementation, Billing, and Product teams to resolve issues and support project execution.
• Manage project records, implementation pipelines, and operational backlogs to ensure accurate status tracking.
• Support billing readiness, milestone validation, and operational processes related to customer implementations.
• Develop and maintain reports, operational metrics, and documentation to support business objectives.
• Identify opportunities to improve processes and create a consistent experience for customers and internal stakeholders.
• Manage operational cases and customer requests within SLAs.
• May perform other job duties as assigned.

Conoscenze

Financial services experience

Process improvement

Cross-functional collaboration

Data validation

CRM data management

Formazione

Associate's degree

Bachelor's degree preferred

Strumenti

Salesforce

Descrizione del lavoro

Jack Henry’s Operations Business Analyst role supports onboarding, implementation, and ongoing operations for Payrailz solutions. You will serve as the liaison between Sales, Contracting, Implementation, Billing, and Operations to ensure projects start correctly and revenue recognition proceeds smoothly.

You will review agreements, validate data across systems, maintain CRM integrity, support billing readiness, and drive process improvements in a fast-paced, remote-friendly environment.