Payments Operations & Onboarding Analyst (Remote)

Jack Henry; Monett (MO); Remote; USD 48,000 - 66,000; Full time

Benefits offered by this job

Comprehensive benefits (physical, mind

financial health

Job summary

Jack Henry is seeking an Operations Business Analyst to support onboarding, implementation, and ongoing operations for Payrailz solutions. You will coordinate with Sales, Contracting, Implementation, Billing, and Operations to establish projects, ensure requirements are met, and drive revenue recognition.

In this remote role, you will review agreements, validate information across systems, and maintain CRM and data integrity while contributing to process improvements and efficient project

Qualifications

• Minimum of 18 months of experience in a financial institution, fintech or technical support setting.
• Foundational knowledge or experience in relevant areas (e.g., researching and writing reports, documenting processes, project or event execution).
• Must be able to work occasional nights and weekends as business needs dictate.

Responsibilities

• Review customer contracts and sales agreements to ensure accuracy, completeness, and implementation readiness.
• Coordinate customer onboarding activities and support the successful transition of projects from contract execution through implementation.
• Maintain and validate customer, product, and implementation data across multiple systems to ensure data integrity and operational accuracy.
• Partner with Sales, Contracting, Implementation, Billing, and Product teams to resolve issues and support project execution.
• Manage project records, implementation pipelines, and operational backlogs to ensure accurate status tracking and timely completion of work.
• Support billing readiness, milestone validation, and operational processes related to customer implementations.
• Develop and maintain reports, operational metrics, and documentation to support business objectives and continuous improvement efforts.
• Identify opportunities to improve processes, enhance operational efficiency, and create a consistent experience for customers and internal stakeholders.
• Manage operational cases and customer requests within established service level agreements (SLAs).
• May perform other job duties as assigned.

Skills

Cross-functional collaboration

Communication

Problem solving

Education

Associate's degree

Bachelor's degree preferred

Tools

Salesforce

JHA products

Job description

Jack Henry is seeking an Operations Business Analyst to support onboarding, implementation, and ongoing operations for Payrailz solutions. You will coordinate with Sales, Contracting, Implementation, Billing, and Operations to establish projects, ensure requirements are met, and drive revenue recognition.

In this remote role, you will review agreements, validate information across systems, and maintain CRM and data integrity while contributing to process improvements and efficient project